Privacy Policy

Last updated: 7 September 2026

1. About this Privacy Policy

Nytro Pty Ltd, ACN 693 102 135, referred to as Nytro, we, us or our, respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information through the Nytro website, platform and related services. It also explains how Nytro handles information received through connections with third party services, including Google Calendar and Microsoft Outlook.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we collect

The personal information we collect depends on how a person uses Nytro and may include:

Name, email address, telephone number and contact details.
Account details, user roles and login information.
Employment, training, enrolment, assessment and qualification information.
Unique Student Identifier information and other information required for vocational education and training administration or reporting.
Information entered, uploaded or created by users within Nytro.
Communications, enquiries, support requests and complaint information.
Payment and transaction information.
Device, browser, internet protocol address, login activity, audit records and other technical information.
Calendar account details and calendar event information where a user chooses to connect Google Calendar or Microsoft Outlook.

Some information held in Nytro may relate to students, employees, trainers, assessors, employers, contractors or other people connected with an RTO or customer using the platform.

3. How we collect personal information

We may collect personal information:

Directly from the individual.
From an RTO, employer or other customer that uses Nytro.
From an authorised user entering or uploading information into Nytro.
Through the Nytro website, platform, forms, communications and support services.
From connected services authorised by the user, including Google Calendar and Microsoft Outlook.
Automatically through system logs, cookies and similar technology when a person accesses the website or platform.

Where a customer enters personal information about another person, the customer is responsible for ensuring it has the authority to collect and provide that information to Nytro.

4. Google Calendar and Microsoft Outlook connections

Nytro includes its own calendar. Users may choose to connect their Google Calendar or Microsoft Outlook calendar so that authorised events can be displayed or synchronised between their external calendar and the Nytro calendar.

Depending on the permissions approved by the user and the functions enabled within Nytro, the connection may allow Nytro to access, create, update or delete calendar events.

Calendar information accessed or processed may include:

The connected account name, email address and account identifier
Calendar names and identifiers
Event titles, descriptions, dates, times, recurrence details and locations
Attendee names and email addresses
Event status, availability, reminders, updates and cancellations
Technical information required to maintain the connection and synchronisation

Nytro only accesses calendar information after the user has authorised the connection. Users should only connect a calendar they are authorised to use.

Nytro uses connected calendar information only to:

Display authorised events within Nytro
Synchronise events between Nytro and the connected calendar
Create, update or remove events when requested through an authorised calendar function
Maintain, secure and troubleshoot the calendar connection
Provide support requested by the user

Nytro does not sell Google or Microsoft user data. Nytro does not use connected calendar information for advertising, marketing profiles or unrelated purposes.

Nytro’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

5. How we use personal information

We may collect, hold and use personal information to:

Provide, operate and support the Nytro website, platform and services
Establish, administer and secure user accounts
Deliver training, assessment, reporting, recordkeeping and compliance functions
Provide calendar connections and synchronisation requested by users
Process payments and administer subscriptions
Communicate with customers and users
Respond to enquiries, support requests and complaints
Monitor system performance, prevent misuse and protect the security of Nytro
Improve the reliability and functionality of the platform
Meet contractual, legal and regulatory obligations
Establish, exercise or defend legal rights

Nytro may use aggregated or deidentified information for reporting, service development and performance monitoring where the information no longer identifies an individual.

6. Disclosure of personal information

We may disclose personal information:

To the RTO, employer or customer responsible for the relevant Nytro account
To authorised users within the relevant customer account
To contractors and service providers that assist with hosting, authentication, communications, payments, technical support, security and platform operations
To Google or Microsoft where required to provide an authorised calendar connection
To government departments, regulators, courts or law enforcement bodies where required or permitted by law
To professional advisers where reasonably necessary
With the individual’s consent or as otherwise authorised by law

Service providers are only permitted to access personal information to the extent required to provide their services to Nytro.

7. Overseas disclosures

Nytro states that its primary platform data is hosted in Australia. However, some third party services, including Google and Microsoft, may process or make personal information accessible from countries outside Australia.

These countries may include the United States and other countries in which Google, Microsoft or their service providers operate.

When a user connects Google Calendar or Microsoft Outlook, information exchanged through that connection is also subject to the privacy terms and data handling practices of the relevant provider.

Nytro takes reasonable steps to ensure that any overseas disclosure of personal information is handled consistently with applicable Australian privacy requirements.

8. Storage and security

Nytro takes reasonable technical and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, authentication, encryption, audit records, system monitoring, secure hosting and restrictions on staff and contractor access.

No internet based service can guarantee complete security. Users are responsible for protecting their login details and notifying Nytro promptly if they suspect unauthorised account access.

9. Retention and deletion

Nytro retains personal information only for as long as reasonably required to provide its services, meet contractual obligations, resolve disputes and comply with legal, regulatory and recordkeeping requirements.

Users may disconnect Google Calendar or Microsoft Outlook through the available Nytro connection settings or revoke access through their Google or Microsoft account.

When a calendar is disconnected or access is revoked:

Nytro will stop requesting new calendar information once the disconnection or revocation takes effect.
Stored authorisation tokens will be deleted or invalidated within a reasonable period.
Calendar information already copied into Nytro may remain where it forms part of an existing Nytro record or must be retained for legal, contractual or recordkeeping purposes.
Information that is no longer required will be deleted or deidentified in accordance with Nytro’s retention practices.

A person may request deletion of their personal information by contacting Nytro. The request will be assessed against applicable legal, contractual and recordkeeping requirements.

10. Access and correction

Individuals may request access to personal information Nytro holds about them or ask for information to be corrected if it is inaccurate, incomplete or out of date.

Requests can be made using the contact details below. Nytro may need to verify the requester’s identity before providing access or making a correction.

In some circumstances, access or correction may be refused where permitted by law. If this occurs, Nytro will provide the reason where legally required.

11. Privacy complaints

A person who believes Nytro has not handled their personal information correctly may submit a written complaint using the contact details below.

The complaint should include enough information for Nytro to understand and review the concern. Nytro will acknowledge the complaint, investigate it and aim to provide a response within 30 days.

If the person is not satisfied with Nytro’s response, they may lodge a complaint with the Office of the Australian Information Commissioner at:

Website: https://www.oaic.gov.au

Telephone: 1300 363 992

12. Automated functions

Nytro may use automated tools to assist with document checking, validation, workflow management and the preparation of information.

These tools are designed to support users. They do not replace professional judgement, regulatory requirements or required human decisions. Customers and authorised users remain responsible for reviewing information and making final training, assessment, compliance and administrative decisions.

13. Third party services

The Nytro website and platform may contain links to or connections with third party services.

Third party services operate under their own terms and privacy policies. Nytro is not responsible for the privacy practices of a third party where that third party collects or handles information independently of Nytro.

Users should review Google’s or Microsoft’s privacy information before connecting their accounts.

14. Changes to this Privacy Policy

Nytro may update this Privacy Policy when its services, legal obligations or information handling practices change.

The current version will be published on the Nytro website with the date it was last updated.

15. Contact details

Privacy Officer

Nytro Pty Ltd

ACN 693 102 135

2/14 Edgewater Court

Robina QLD 4226

Australia

Email: support@nytro.com.au

Telephone: 1300 698 766

Google field

Application home page: https://nytro.com.au